Customer Care
How can we help?
Choose a topic below, or contact our client team directly for a personal response within one UK business day.
Shipping Policy
Where we ship, timings and costs.
Returns and Refunds
How to return an item and how refunds are handled.
Track Order
How order tracking will work once checkout is live.
Frequently Asked Questions
Answers to common questions about Novenza.
Payment Methods
Current status of our payment providers.
Complaints Procedure
How to raise a formal complaint.