Question 1

Is Novenza a registered company?

Accepted Answer

Yes. Novenza Ventures LTD is a private limited company registered in England and Wales, company number 17347943. See the Company Information page for full details.

Question 2

Where does Novenza ship?

Accepted Answer

We ship to the United Kingdom, Italy, Germany, Sweden, Denmark, Norway and other supported European destinations. Full details are on the Shipping Policy page.

Question 3

How long does delivery take?

Accepted Answer

United Kingdom: 3–7 business days after processing. European destinations: 5–10 business days after processing. Orders are ordinarily processed within 24–48 business hours after acceptance.

Question 4

How much is shipping?

Accepted Answer

Standard shipping is free of charge to supported destinations.

Question 5

Can I return an item?

Accepted Answer

Yes. You may notify us of a change-of-mind cancellation within 14 days after receipt of the goods. Please contact support before returning any item so that we can provide the authorised return address. Direct return shipping for change-of-mind returns is paid by the customer.

Question 6

How long do refunds take?

Accepted Answer

Once a return has been received and assessed, we will notify you of the outcome. Where a refund is due, it is issued to the original payment method. The time required for the amount to appear may depend on the payment provider, card issuer or financial institution.

Question 7

Do you offer size exchanges?

Accepted Answer

Direct size exchanges are not offered. Please return the item in accordance with our Returns and Refunds Policy and place a new order for the correct size.

Question 8

What if my product is faulty or arrives damaged?

Accepted Answer

Please contact customer support promptly. Faulty, damaged or incorrect products are handled separately from ordinary change-of-mind returns, in line with applicable consumer law.

Question 9

Which payment methods are accepted?

Accepted Answer

Payment method integration is currently in progress. Only providers listed as available on the Payment Methods page can be used at checkout. Availability may vary by country, currency, device and card issuer.

Question 10

Are prices shown in different currencies?

Accepted Answer

Product prices can be displayed in GBP, EUR, SEK, NOK or DKK. The amount shown at the final valid checkout step is the amount submitted for payment.

Question 11

Is VAT included?

Accepted Answer

Applicable tax treatment depends on the destination and the seller’s current tax status. Please review the Terms of Sale for details.

Question 12

Do you sell branded products?

Accepted Answer

Unless expressly identified otherwise, products are sold without third-party branding.

Question 13

How can I track my order?

Accepted Answer

Where tracking is available, tracking details are emailed after dispatch. See the Track Order page for current status.

Question 14

Who do I contact for support?

Accepted Answer

Email support@novenzaventuresltd.com or telephone +44 (745) 125-0983 during our published business hours.

Question 15

How is my personal data handled?

Accepted Answer

Personal data is handled in line with the UK GDPR and the EU GDPR. Full details are in the Privacy Policy.

Frequently asked questions.